Customer service is not a walk in the park. It requires 'inner drive' and a sense of purpose that you share your personal character when you interact with the customer. It is interesting to note that your initial encounter with a customer is an encounter with a stranger. Despite the fact that you have no previous connection you have the responsibility to practice the three 'E's. You need to display Energy, Enthusiasm, and Engagement !
To interact with a customer it is your duty to display energy. Perhaps it may be better to describe energy as 'spirit'. If you do not display energy you do not display interest in the customer. Don't be laid back when you meet the customer. Take the initiative and introduce yourself. One of the best ways to get started is to introduce yourself and let the customer know your name.
If you believe in your product you will have enthusiasm to describe its many functions and how it can serve the needs of your customer. Your part is to describe with gusto the worth of the product. If the product is a good value, then say so! If the product is on sale, then point out what a great opportunity is offered today!
Engagement is the opportunity for you to identify with the customer and enjoy with them the shopping experience. An easy way to engage is to point out how wise the customer is to purchase your product or visit your establishment. Many practitioners of customer service realize that when you get the customer to talk about themselves they like you. They have a good experience because you listen to them. Engage your customer. You will see results.
