When you are at work do you put yourself first? Perhaps you think that work owes you something, that you are entitled to recognition and appreciation for doing your best. Certainly all of us look for good feedback, but if all we are doing is looking out for ourselves, we are missing the point of providing service.
Providing service is something to be achieved. That's right it is an achievement. In order to provide good customer service you need to be ready to speak the right words at the right time. You need to be thinking of the other person. You are present to help facilitate an experience of concern. You are present at work to be helpful.
If you are going to be good at service you need to put your values to work. You need to make visible your high regard and appreciation that your client seeks to do business with you. After all, your client has chosen to do business with you and can choose to go elsewhere.
Therefore, it is up to you to make a difference and give your client a reason to come back and continue to do business. So if you are working you can't afford to put yourself first. Your client deserves your attention. Acknowledge your client, let him know what you will do for him. Tell him how long it will take. Explain the process. Finally don't forget to say thank you!
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