You Control Crucial Keys to Success at Work

If you go to work without thinking about the contribution you can make to achieving the goals and objectives of your company you are disconnected. Employees who want to be a success on the job know that there are three keys to success.

Let's name them. The first key to success is that you are willing to go and obtain knowledge. In today's world there are many resources to help you know more about your job. Within your company there are resources to help you better understand your role at work and what can help you be more competent. Remember that is it up to you to go and obtain job related knowledge. If your employer provides tuition assistance use it. Go out and sign up for professional development. Use your benefit!

The second is key is the self realization that you control the quality of your work. The work you display tells people about you. Pay attention to detail and take the time to display your skill. Remember that is why your employer gave you a job, your set of skills. You control the quality of your work, no one else is accountable.

The third key is your daily decision to bring a positive attitude to teamwork. Most jobs link to others and depend on cooperation. People like dealing with positive people who delight them. Choose to bring a positive attitude. Speak about the strengths of those who surround you. Each one will have some type of failing. Learn to look for the strength and praise them when they display it.

Dump that negative attitude !

Are you having a difficult time dumping irritating behaviors? Do you complain too much? Or have you just failed to notice that you lack a positive attitude because too much of your time goes to talking trash about your fellow co-workers or that easy target, your manager?

If you are you are lacking professional composure you need to acquire it. Because your negative energy is robbing you from marching down the road to success. Likes attract likes and if you exhibit negatives that is what you will attract. How about deciding to be different?

If you want to be positive you need to dump your complaining. So get started !

Choose one day each week to start. Pick the day and decide, no matter how much you are tempted, do not complain that day. If you do, give a dollar to charity. This small fine will turn you towards considering the well being of others which will help you from dwelling on how terrible life appears to you.

Once you do it one day a week. Make it two days a week. Soon you will be different. Remember change happens when you make a plan and work the plan. Be different today !

Customer Service as Self Respect

Did you ever stop to think that the quality of your work demonstrates your personal level of self respect? Indeed it is not often that we get to see our self respect made visible. Yet, if you think about it, the quality of your work displays your self respect. If you have a high regard for the quality of who you are and if you realize that you are driven towards the good of others your work will show it. That's right, the quality of your work is a barometer of who you are!

In other words the product of your efforts displays your internal self. Don't fool yourself, you know that you want to be your best. However, in order to be the best, it is not a mere "wishing" to be your best. Displaying your best means that you take a 'basic stance' before you start work. You start from a firm understanding that you have something to contribute to others.

In other words you understand that within you lies much good that can be shared with others.

Hiding the good within you keeps you from being a success. So if you want to be a success start demonstrating quality work. Once you see it you will be pleased. Once you are pleased you will repeat it. Once you repeat it you start to get good at it.

Remember the "Karate Kid" - his mentor told him to "Wax on and Wax Off". He thought that did not make sense. He did not know that repetition pays off in quality and improvement.

Display your self respect by doing a good job!

Values in Competition

When you are at work do you put yourself first? Perhaps you think that work owes you something, that you are entitled to recognition and appreciation for doing your best. Certainly all of us look for good feedback, but if all we are doing is looking out for ourselves, we are missing the point of providing service.

Providing service is something to be achieved. That's right it is an achievement. In order to provide good customer service you need to be ready to speak the right words at the right time. You need to be thinking of the other person. You are present to help facilitate an experience of concern. You are present at work to be helpful.

If you are going to be good at service you need to put your values to work. You need to make visible your high regard and appreciation that your client seeks to do business with you. After all, your client has chosen to do business with you and can choose to go elsewhere.

Therefore, it is up to you to make a difference and give your client a reason to come back and continue to do business. So if you are working you can't afford to put yourself first. Your client deserves your attention. Acknowledge your client, let him know what you will do for him. Tell him how long it will take. Explain the process. Finally don't forget to say thank you!

Make a Difference

Do you want to make your job meaningful?

Consider for a moment that your involvement in customer service demonstrates your high regard for humanity. In today's society, proper regard for the dignity of humanity needs a re-birth.

You can, as the Christopher's Movement suggest, instead of cursing the darkness; light a candle with your dedication to your customer.

Give it a try!

Make your next encounter with a customer a friendly extension of your personality. The more you exercise kindness, the better you will be regarded.

After all it is better than complaining. When you are whining and complaining you don't leave much room for a positive attitude. Give the nasty disposition a heave-ho and give high regard to the person who helps fund your hourly wage.

You too will feel better. You have learned a secret of success. Be alive and consider the well being of others and a new world will come alive in you.

Customer Service Secret

Do you play card games?

Typically a good card player has a strategy or approach to playing the game. After all, the purpose of the game is to come out a winner. The card player realizes that you can shape the odds of winning by playing the game wisely.

In Customer Service you too want to play to win!

If you are a winner you too want to play the trump card. A trump card is a surprise play that "trumps" or beats the other cards played. In business the trump card is "Customer Service."

Wise business leaders realize that all their investments in equipment, in partnerships, in distribution channels; all can fall apart when your employee fails to pay attention to the customer or worse, does not provide service.

Basically business is the consistent building of trust. Some think that trust is reliability. Reliability is different from trust. When you are reliable you can disappoint and perhaps your customer will not leave. But if your customer loses trust you lose the account. In my industry my sales staff love to appear when the potential customer is having a "bad day" receiving service from the competition. It is the moment when the customer is most likely to change providers.

Don't forget that you are the agent of your employer and your trump card is "Service"!

Government workers and customer service

Are there differences between the public and government job sectors? Yes, there is a big difference. On the tongue of government workers we constantly hear that working for the government sector is 'public service'. We hear that they are making a sacrifice. We hear that they could make more money in the 'private sector'. If indeed they are 'servants' would you not expect that customer service would be bright and visible at governmental entities?

You would think that a visit to a governmental service would be a happy customer focused event. In most cases your visit to the county or to your local city office involves waiting and when you do get to the desk the clerk is ready to give you an instruction about what you need to access their service. I am reminded of the Wizard of the Emerald City instructing 'Judy Garland' to go get the broom stick of the wicked witch in order to access governmental service.

The tax payer as the provider of the taxes that pay the wages of government servants is a forgotten person. Instead of being treated with appreciation and the source of gainful employment you are a number in a line.

It is interesting to note the above average membership of government employees in unions. It turns out that the union collects the dues and then bankrolls the campaign coffers of the politicians. It appears to be a vicious circle that encourages politicians to favor union causes, such as generous pension programs. In Illinois the bloated budgets of the state fails to meet the pension obligations and the unions call out for an increase in taxes. Again the tax payer is expected to pay the tab.

It appears that there is no respect for the tax payer as a customer and no respect for the tax payer as the source of livelihood for government workers.