Monday, March 9, 2009

Meet the customer's need and your need too!

Certainly in today's environment of financial concerns it is important to stay employed and continue a crucial income stream. In other words you need the money. It is time to reflect and think about the "value added" item that you bring to your employer. Certainly you are not bringing money to your employer. You bring your talent and your aptitude and your willingness to serve others. Your employer depends on you to build relationships to build customer loyalty so that as a result of your actions there is revenue to share with you as a pay check.

Consider how you can improve the quality of the service you provide to that important element, the customer, who purchases your service or product and keeps you employed. You can start with your "positive attitude". It is what differentiates you from the average employee.

When you pay attention to customer needs, before your own personal needs, you demonstrate an attitude that displays an employee who understands the goals and objectives of your employer. When you understand the cycle of exchanging service for dollars you perform your duties with pride.

Customers need service. You would not work if you did not have a need to work, so seek to fulfill the needs of your customer. Ask yourself, what does my customer need? Then seek to do first what the customer needs and you will make a connection. When you do this you will receive customer appreciation.

Remember to appreciate your employer and work on fulfilling your individual employee responsibility by praising the customer for making the good choice of choosing your employer. Remember your employer needs you. You too need your employer. Thank your boss for your paycheck.

1 comment:

bc said...

Insightful and inspiring. Though I attend to my customer needs before my own, I've not given much consideration of thanking my boss for my pay check. Thanks for the tip! bc