Have you noticed? Is there meaning within the world of work? Despite all the efforts to keep the customer as the center focus of employees; and the loss of jobs in a difficult economy, customer service is losing ground. Price is now king. Show me the discounts says the consumer. Mail me the coupons and perhaps I will shop at your establishment says the shopper. These are the concerns of today's consumer.
Customer service has been relegated to being a frill. It has been trivialized.
The experience of the customer is second to the vested self interest of the shop keeper. The vested self interest is to stay in business. Focus on moving the product. Keep up the cash flow. Offer the discounts.
If you are lucky to be a member of the work force, you are looking around and assessing if you are to be the next layoff victim. Times are tough.
When work force morale is low it effects the business. This tough scenario leads me to ask if there is not something more than the simple transaction, of the exchange of a product for a few dollars? Perhaps it is best to contemplate that when you are stripped of all the fluff, it does come down to who you are as a person. Is there satisfaction in service? Do you find meaning in giving of yourself?
Now is when you ask yourself if you are a professional. Now is when you ask yourself if the business transaction is really a human event and the money is secondary. Can life within the economic relationships have meaning? Can you enjoy going to work?
Providing service has its own rewards. A friendly disposition gives you a positive aura. The sun will come up tomorrow. Remember in the beginning and the end it is about who you are. Choose to relate and relate well. Being human is not a matter of economic well being.
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