The Curve of a Culture of Service

When we think of curves we think of hour glass figures, of sculpted abs, of a good fitting article of clothing.

The curve you need to be excellent in customer service is the curve that you inscribe on your face. It is your smile.

Smiling is part of communication that is known as non-verbal communication. Social scientists indicate that only 15% of communication is verbal and 85% is non-verbal.

If you want to signal a warm welcome, if you want to acknowledge your pleasure, that you are in the company of a good client, be sure to smile.

When you are on the phone, smile. Your voice will sound different.

The curve on your face signals that you are approachable. Most of us want to be friendly. Send the universal signal, your smile.